Terms

Legal Information

This and other Web Sites (collectively the "Site") owned, operated, licensed, or controlled by HCRBrands or any of its related or affiliated divisions (together HCRBrands) is for your personal and business use. Your access to and use of the Site is subject to the following Terms and Privacy Statement. HCRBrands reserves the right to update the Terms and Privacy Statement at anytime without notice to you. The most current version of the Terms and Privacy Statement are available on the Site by clicking the "Terms and Privacy Policy" hyperlink at the bottom of the page. If you do NOT agree to the following Terms and Privacy Statement, please do NOT use this site.

Restrictions on Use

Material from the Site may not be copied or distributed, or republished, uploaded, posted, or transmitted in any way, without the prior written consent of HCRBrands

Restriction of Liability

HCRBrands will not be liable for any damages or injury caused by, including, but not limited to, any failure of performance, error, omission, interruption, defect, delay in operation of transmission, computer virus, or line failure. HCRBrands will not be liable for any damages or injury, including, but not limited to, special consequential damages that result from the use of, or the inability to use, the materials in this Site, even if there is negligence by HCRBrands. The above limitation or exclusion may not apply to the extent that applicable law may not allow the limitation or exclusion of liability for incidental or consequential damages. HCRBrands's total liability for all losses, damages, and causes of action (in contract, tort [including without limitation, negligence], or otherwise) will not be greater than the amount paid to access the Site.

Jurisdiction

Except as stated otherwise, all materials in the HCRBrands Site are made available only to provide information. HCRBrands controls and operates this Site from its headquarters in Emigsville, Pennsylvania, United States of America and makes no representation that these materials are appropriate or available for use in other locations. If you use this Site from other locations, you are responsible for compliance with applicable state and local laws. The Terms and Privacy Statement are governed and interpreted under the laws of the State of Pennsylvania, United States of America. By using this Site you consent to the jurisdiction of the courts located in Pennsylvania for any action arising from the Terms and Privacy Statement. Any cause of action or claim you may have with respect to the Site must be commenced within one (1) year after the claim or cause of action arises. If any part of these Terms and Privacy Statement is deemed unlawful, void or unenforceable, then that part shall be deemed severable and shall be construed in accordance with applicable law. Such a term will not affect the validity and enforceability of any remaining provisions. The failure of HCRBrands to act with respect to a breach of the Terms and Privacy Statement by you or other does not constitute a waiver and shall not limit any party's rights with respect to such breach or any subsequent breaches.

Online Store

The HCR online store is subject to all of the terms of the HCR site. Prices on the HCR online store can change at anytime. Prices on the HCR online store may vary from quoted and in-store prices. In stock quantities may vary. We make every effort to provide accurate product information and in-stock quantities, however product information and in-stock quantities may be changed or updated at anytime. Online payments are processed through PayPal, our secure third-party payment processor.

Disclaimer

The material in this Site could include technical inaccuracies, or typographical errors. HCRBrands may make changes or improvements at anytime. The materials in this site are provided "as is" and without warranties of any kind either expressed or implied. If at anytime you believe you encounter an error on the Site you may contact the home office of HCRBrands for clarification.

Privacy Statement

HCRBrands is very sensitive to the privacy concerns of the visitors to the Site. At no time will HCRBrands sell, trade, lend, or hand over any personal information collected from visitors of the Site except in those circumstances required by law. As a normal practice HCRBrands records all visitors IP Address in a secured database on our server. This information is used to track Site and page usage to provide a better user experience to our customers. This data may also be used to help trace and prevent cyber attacks on the Site and other systems operated by HCRBrands. In addition HCRBrands uses various analytic tools to track users and their habits. The information collected can include, but is not limited to ip address, operation system, browser type and version, page views, time on pages, errors encountered, links clicked, and conversion data. At times HCRBrands may voluntarily collect information from users. This information can include, but is not limited to, email address, company name, shipping/billing address, source of referral, and interest. This information's sole purpose is to provide customers and site visitors with a better user experience. HCRBrands reserves the right to share non personal group data collected with our partners. Group data consists of total page views, total clicks, basic demographic information, regional views, average time spent on specific pages and other non personal information. Any page that collects personal or sensitive data is secured through extended validation SSL certificates. These certificates protect any and all information gathered or entered into the Site.

Pricing

Unless otherwise specifically stated on the attached quote, prices are:

  1. Valid for 30 days from quote date.
  2. Shown in USD.
  3. Contingent on the quantity quoted.
  4. Subject to change prior to purchase order acceptance by HCRBrands.
  5. Exclusive of shipping/handling, import/export duties or taxes, Sales Tax, Use Tax, Occupational Tax, legal fees, permit fees, and administrative fees.
  6. Exclusive of transportation or disposal costs of existing parts/equipment.
  7. Exclusive of painting, labeling, or cleaning of the equipment or work area.
  8. Exclusive of customer required training or breaks.
Payment Terms

Unless otherwise specifically stated on the attached quote, payment terms are:

  1. Net 30 days from date of invoice.
  2. Orders exceeding $10,000.00: 20% at placement of order, 80% net 30 days (percentages based on TOTAL QUOTE).
  3. Orders exceeding $20,000.00: 20% at placement of order, 30% with approval drawings (if no approval drawings are required, 30% at order confirmation), 30% prior to shipment, 10% at completion of work, 10% net 30 days (percentages based on TOTAL QUOTE).
  4. Orders exceeding $200,000.00: 20% at placement of order, 50% with approval drawings (if no approval drawings are required, 50% at order confirmation), 20% prior to shipment, 5% at completion of work, 5% net 30 days (percentages based on TOTAL QUOTE).
  5. Purchaser may not setoff any amounts due or payable to HCRBrands against any claim or charge Purchaser may have against HCRBrands.
  6. HCRBrands reserves the right to file a Mechanic’s Lien on the parts/equipment included in this quote in the event the Purchaser fails to completely pay all balances on the order or future orders.
  7. Should HCRBrands have to resort to collection effort to collect any amounts due, the Purchaser agrees to pay internal/external collection fees, reasonable attorney fees, court costs, and interest.
Shipping

Unless otherwise specifically stated on the attached quote:

  1. Shipping/Handling charges are not included.
  2. A $35.00 HCRBrands rush fee will be added to all Next Day Air or Air Freight orders, in addition to vendor charges.
  3. Shipments within North America will be shipped via FedEx, YRC Freight, or common carrier at the discretion of HCRBrands.
  4. Shipping arraignments for shipments outside North American will be made on a per order basis.
  5. Any lead times provided are estimated and exclusive of transportation time. HCRBrands shall not be liable for delay caused by war, fire, weather, accident, acts of God, strike, differences with workmen, government order or requirement, and/or any other reason beyond its control.
  6. The Purchaser agrees to accept and receive shipment of the order when manufacturing is complete. The Purchaser does not have the right to delay delivery for any reason. If shipment is refused the Purchasers agrees to pay return shipping charges, storage fees, and any other reasonable fees.
  7. Carrier insurance can be requested by the purchaser for an additional cost. HCRBrands will not request insurance unless it is specifically stated in the body of the Purchaser’s purchase order. If carrier insurance is not available, it will not be provided.
  8. HCRBrands shall not be liable for any damage caused during shipment, including loading or unloading of freight.
Taxes

Unless otherwise specifically stated on the attached quote:

  1. HCRBrands is required to collect and report sales tax for the following states, unless a valid state authorized Tax Exempt certificate is provided: Pennsylvania, Maryland, New Jersey, New York, Ohio, Delaware, West Virginia, Virginia, and Oklahoma.
Drawings & Specifications

Unless specifically stated on the attached quote:

  1. The Purchaser is responsible to review and inspect all drawings or specifications provided with this quote. All proposed installations, relocations, or modifications are made under the assumption that all existing structures can support the proposed loadings. The Purchaser is responsible to review proposed installation, relocations, or modifications with a certified structural engineer prior to submission of purchase order. HCRBrands can provide certified structural engineering services at an additional cost.
  2. HCRBrands shall not be liable for any damage caused to existing structures including but not limited to building supports, runways, floors, roof, mezzanines, or overall structure caused by the purchaser’s failure to review the proposed installation, relocation, or modification with a certified structural engineer.
  3. Purchaser’s signed approval is required on all approval drawings prior to order fulfillment.
Travel, Lodging, and Per Diem

Unless otherwise specifically stated on the attached quote:

  1. Vehicle mileage is invoiced at a rate of $0.65 per mile, per vehicle.
  2. Fuel is invoiced at a rate of $0.10 per mile, per vehicle. In addition, a fuel surcharge of $0.05 per mile is invoiced anytime fuel price exceed $3.00 per gallon.
  3. Turnpike, Toll Road, or Toll Bridge travel is invoiced at a rate of the toll fares plus $2.00.
  4. Travel Labor is invoiced at the rate of $98.00 per hour, per technician during normal operating hours. Overtime and Holiday Travel Labor are invoiced at the rates of $147.00 and $196.00 per hour, per technician respectfully.
  5. Lodging is invoiced at the current local hotel room rate + 10%.
  6. Per Diem is invoiced at a rate of $75.00 per night, per technician.
Labor

Unless otherwise specifically stated on the attached quote:

  1. Onsite/Shop Labor to install, repair, remove, or modify is not included.
  2. The minimum Onsite/Shop Labor charge is 1.5 hours per technician, per trip.
  3. HCRBrands reserves the right to use subcontracted or temporary labor without notice to the Purchaser.
Equipment Rental

Unless otherwise specifically stated on the attached quote:

  1. Equipment (scissor lift, fork lift, hammer drill, welder, etc.) rentals not included.
  2. Customer to supply necessary equipment for proposed work.
Returns

Unless otherwise specifically stated on the attached quote:

  1. An RMA must be requested within 20 days of shipment for all returns.
  2. All returns are subject to approval by HCRBrands.
  3. A minimum 25% restocking fee is charged on all returned product.
  4. Purchaser is responsible for return shipping to HCRBrands and the Manufacturer.
  5. Used/As-Is or custom equipment/parts are not eligible to be returned.
  6. Labor is not eligible to be returned.
Administrative Fees

Unless otherwise specifically stated on the attached quote, the following administrative fees will be added to the final invoice:

  1. 24/7 Emergency Breakdowns: Per order fee of $300.00.
  2. Breakdowns: Per order fee of $35.00.
  3. Dispatch: Per technician dispatched fee of $1.25.
  4. Emergency Breakdowns: Per order fee of $75.00.
  5. Inspections: Per unit fee of $1.50.
  6. Parts Order: Per order fee of $5.00.
  7. Parts Runs: Per trip fee of $25.00.
  8. Shop repairs: Per order fee of $3.00
  9. Storage: Per day fee of $15.00 or 0.5% of order value (whichever is greater).
Warranty

Unless otherwise specifically stated on the attached quote:

  1. HCRBrands provides a limited one (1) year warranty on work performed (labor).
    1. Blatant workmanship error must be evident for claim to be approved.
    2. Claims are subject to thorough review by HCRBrands, lawyers, insurance providers, and third party agencies.
    3. Purchaser is responsible for Travel, Lodging, and Per Diem charges resulting from a warranty claim.
  2. HCRBrands shall not be liable for manufacture or third party warranty claims.
Best Price Guarantee

Unless specifically stated otherwise on the attached quote:

  1. HCRBrands will always supply their best price, while ensuring industry leading products and services.
  2. If a customer finds a lower online or quoted price for a matching product or service, HCRBrands will make every effort to beat the competitors price by up to 50% (excluding travel).
    1. The purchaser must submit a Best Price Guarantee Request and supply proof of pricing in the form of advertisement, quote, or website URL.
    2. HCRBrands will review competitors pricing to ensure Apples-to-Apples comparison.
    3. If HCRBrands is unable to beat a competitor’s price for any reason, they will issue a $50.00 account credit to the purchaser.
    4. HCRBrands reserves the right to refuse a “Best Price Guarantee Requests” for any reason.
    5. HCRBrands reserves the right to discontinue this program at any time without notice.
US Government Contracts

Unless otherwise specifically stated on the attached quote:

  1. Any proposed work that is to be used in the performance of a U.S. Government contract or subcontract must include the U.S. Government contract number on the Purchaser’s purchase order.
Damage

Unless otherwise specifically stated on the attached quote:

  1. Damage to flooring, walls, structure, ceiling, equipment, raw/complete product, or any other property caused during work must be reported within 7 days of completion of work.
  2. A walk-thru should be completed daily before signing the daily receipt. Any damage must be noted on the daily receipt.
  3. HCRBrands shall not be liable for damage caused by the purchaser or a third-party contractor.
Assumptions

Unless otherwise specifically stated on the attached quote, pricing is based on the following assumptions:

  1. Free and clear access to the work area for remainder of work (at the discretion of the HCRBrands Supervisor).
  2. Dock and Drive-In access for remainder of work.
  3. Floors ability to support installation equipment, load test weights, and new/old equipment.
  4. Availability and accessibility of necessary electrical power for proposed work (at the discretion of the HCRBrands Supervisor).
  5. Purchaser has the available equipment, personal, and space necessary to unload and store freight upon arrival at facility.
  6. Purchaser will acquire all necessary permits and approvals for the proposed work prior to issuing a purchase order.
Limitation of Liability

Unless otherwise specifically stated on the attached quote:

  1. IN NO EVENT WILL HCRBrands HAVE ANY OBLIGATION OR LIABILITY (WHETHER IN CONTRACT, WARRANTY, TORT (INCLUDING NEGLIGENCE) OR OTHERWISE; AND NOTWITHSTANDING ANY FAULT, NEGLIGENCE (WHETHER ACTIVE, PASSIVE OR IMPUTED), REPRESENTATION, STRICT LIABILITY OR PRODUCT LIABILITY OF SELLER) FOR COVER OR FOR ANY CONSEQUENTIAL, INCIDENTAL, OR INDIRECT DAMAGES OR LOSS OF REVENUE, PROFIT, SAVINGS OR BUSINESS ARISING FROM OR OTHERWISE RELATED TO THE PRODUCTS OR A SALE BY HCRBrands TO THE PURCHASER, EVEN IF HCRBrands OR ITS AGENTS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. HCRBrands’S AGGREGATE LIABILITY (WHETHER ARISING IN CONTRACT, WARRANTY, TORT OR OTHERWISE) WITH REGARD TO THE PRODUCTS OR A SALE BY HCRBrands TO PURCHASER WILL IN NO EVENT EXCEED THE PURCHASE PRICE PAID BY PURCHASER FOR THE PARTICULAR ITEM(S) OF PRODUCTS WITH RESPECT TO WHICH LOSSES OR DAMAGES ARE CLAIMED.
Acceptance

Unless otherwise specifically stated on the attached quote:

  1. All typographical errors are subject to correction. Any changes, including quantity require a revised quote.
  2. Alternation of these terms is not permitted. Any changes made by the Purchaser are not recognized or enforceable.
  3. HCRBrands quote terms supersede any contradictory terms on the Purchaser’s purchase order or contract. HCRBrands does not agree to any conflicting terms or conditions proposed by the Purchaser.
  4. A minimum order amount of $75.00 will be enforced on all orders. Any order received which is less than $75.00 will be charged the remaining difference.
  5. HCRBrands operates its corporate office in York, Pennsylvania, United States of America. By accepting these terms, you agree to the jurisdiction of the courts located in York, Pennsylvania, United States of America for any action arising from these terms. If any portion of the above terms is deemed unlawful, void, or unenforceable, then that part shall be deemed severable and shall be constructed in accordance with applicable law. Such a term will not affect the validity and enforceability of any remaining prevision. The failure of HCRBrands to act with respect to a breach of these terms by you or others does not constitute a waiver and shall not limit any party’s rights with respect to such breach or any subsequent breaches
  6. HCRBrands reserves the right to refuse an order for any reason without prior notice to the Purchaser.
  7. HCRBrands is the DBA of Hoist & Crane Repair, Inc. and part of the HCRBrands Family of Companies. These terms cover HCRBrands, its parent, sister, or subsidiary companies, and their stake holders.
Inspections/PM

HCRBrands makes every effor to ensure safe and proper operation of each piece of equipment at the time of inspection. The condition of this equipment can change at any time after the inspection has been completed. It is your responsibility to ensure daily operator inspections are being completed to OSHA, ANSI, and Insurance requirements/standards. If at any time the piece of equipment begins to malfunction and/or does not meet these requirements, immediately lockout the equipment and contact HCRBrands for service. HCRBrands is not responsible for any injury or damage caused by the lack of operator training, misuse of equipment, failure to perform daily inspections to OSHA, ANSI, and Insurance requirements/standard, improper installation, manufacturer/engineering defects, changes or alterations made after the inspection (including removal of hook latch or safety tag), and/or acts of god. HCRBrands operates its corporate office in York, Pennsylvania, United States of America. You agree to the jurisdiction of the courts located in York, Pennsylvania, United States of America for any action arising from these terms. If any portion of the above terms is deemed unlawful, void, or unenforceable, then that part shall be deemed severable and shall be constructed in accordance with applicable law. Such a term will not affect the validity and enforceability of any remaining prevision. The failure of HCRBrands to act with respect to breach of these terms by your or others does not constitute a waiver and shall not limit any party's rights with respect to such breach or any subsequent breaches.

Discounts

Guardian Assurance Package (GAP) discounts apply to onsite labor charges (travel labor is not included). By accepting the GAP discount, you agree to complete and pay for all inspections included in that package. If you are to terminate service, your company will be back charged for all previous GAP discounts received within the package term.

Payment Terms

Unless otherwise specifically stated in writing and signed by both parties, payment terms are:

  1. Net 30 days from date of invoice.
  2. Purchaser may not setoff any amounts due or payable to HCRBrands against any claim or charge Purchaser may have against HCRBrands.
  3. HCRBrands reserves the right to file a Mechanic's Lien on the parts/equipment in this quote in the event the Purchaser fails to completely pay all balances on the order or future orders.
  4. HCRBrands reserves the right to terminate service due to non-payment. Termination of service dues to lack of payment does not waive the purchasers responsibility to complete the inspection package agreement and/or pay for previous or future service.
  5. Should HCRBrands have to resort to collection effort to collect any amounts due, the Purchaser agrees to pay internal/external collection fees, resonable attorney fees, court costs, and interest.
Invoice Terms
Payment Terms:

Unless otherwise specifically stated on the attached invoice:

  1. Payment terms for approved purchasers are net thirty (30) days.
  2. HCRBrands reserves the right to file for collection on any unpaid invoices. All fees, including reasonable attorney fees, incurred by HCRBrands will be the responsibility of the purchaser. Your MyHCR account can be suspended at any time due to lack of payment.
  3. HCRBrands reserves the right to remove, disable, or dismantle parts, equipment, and/or systems that are not paid for within one hundred (100) days.
Finance Charges:

Unless otherwise specifically stated on the attached invoice:

  1. HCRBrands reserves the right to charge finance charges on all invoices seven (7) days or more past due.
  2. A finance charge of 1.5% will be charged monthly on past due invoices until payment is received.
  3. Finance charges will be filed on past due finance charges at the rate of 1.5% per month.
Legal Action:

Unless otherwise specifically stated on the attached invoice:

  1. HCRBrands reserves the right to take legal action against a customer for any unpaid invoices and/or any damages caused by the lack of payment. All legal and reasonable attorney fees incurred by HCRBrands are the responsibility of the purchaser.
  2. Any terms found to be unlawful shall be deemed null and void. Such findings does not institute a breach of contract. All reaming terms shall remain in full effect.
Changes & Alterations:

Unless otherwise specifically stated on the attached invoice:

  1. All typographical errors are subject to correction.
Payment Terms:

Unless otherwise specifically stated on the attached invoice:

  1. Payment terms for approved purchasers are net thirty (30) days.
  2. HCRBrands reserves the right to file for collection on any unpaid invoices. All fees, including reasonable attorney fees, incurred by HCRBrands will be the responsibility of the purchaser. Your MyHCR account can be suspended at any time due to lack of payment.
  3. HCRBrands reserves the right to remove, disable, or dismantle parts, equipment, and/or systems that are not paid for within one hundred (100) days.
Finance Charges:

Unless otherwise specifically stated on the attached invoice:

  1. HCRBrands reserves the right to charge finance charges on all invoices seven (7) days or more past due.
  2. A finance charge of 1.5% will be charged monthly on past due invoices until payment is received.
  3. Finance charges will be filed on past due finance charges at the rate of 1.5% per month.
Legal Action:

Unless otherwise specifically stated on the attached invoice:

  1. HCRBrands reserves the right to take legal action against a customer for any unpaid invoices and/or any damages caused by the lack of payment. All legal and reasonable attorney fees incurred by HCRBrands are the responsibility of the purchaser.
  2. Any terms found to be unlawful shall be deemed null and void. Such findings does not institute a breach of contract. All reaming terms shall remain in full effect.
Changes & Alterations:

Unless otherwise specifically stated on the attached invoice:

  1. All typographical errors are subject to correction.
Pricing

Unless otherwise specifically stated on the attached purchase order, prices are:

  1. Deemed valid at time of purchase order acceptance.
  2. Shown in USD.
  3. Subject to 2% discount Net 30.
Payment Terms

Unless otherwise specifically stated on the attached purchase order, payment terms are:

  1. Net 90 Days.
  2. Purchaser may setoff any amounts due or payable to vendor against any claim or charge purchaser may have against vendor.
  3. HCRBrands reserves the right to hold or delay vendor payment until end user payment is received.
  4. HCRBrands does not agree to, nor will pay finance, interest, or collections charges for any reason.
Shipping

Unless otherwise specifically stated on the attached purchase order:

  1. All ground, 2 day, and overnight domestic parcel shipments must be sent via FedEx using account number 5578-5242-5 unless cube or dimensions prevent it. All freight shippments including LTL, Truckload, and Time-Critical must be sent via PNG Logistics CO at (877) 7649441 or email info@pnglc.com. List HCRBrands as third party payer.
  2. Failure to follow all routing instructions will result in back charges to your account in undisclosed amounts.
  3. HCRBrands will not accept COD shippments. The shipper is responsible for all associated charges.
Taxes:

Unless otherwise specifically stated on the attached purchase order:

  1. Sales Tax shall not be charged. HCRBrands is a tax-exempt reseller registered in the states of Pennsylvania, Maryland, New Jersey, Delaware, New York, West Virginia, Virginia, and Oklahoma.
Legal Action

Unless otherwise specifically stated on the attached purchase order:

  1. HCRBrands reserves the right to take legal action against a vendor for failure to perform, negligence, and/or damages caused by the fault of the vendor. All legal and reasonable attorney fees incured by HCRBrands are the responsibility of the vendor.
  2. HCRBrands, its parent or subsidiary companies, and their stakeholders are not responsible for vendor legal or collection fees.
  3. Any terms found to be unlawful shall be deemed null and void. Such findings does not institute a breach of contract. All remaining terms shall remain in full effect.
Acceptance

Unless otherwise specifically stated on the attached purchase order:

  1. Vendor accepts terms at time of order acceptance. If you do not agree to these terms, do not process the HCRBrands purchase order.
  2. All typographical errors are subject to correction. Any changes, including quantity require a revised purchase order.
  3. HCRBrands purchase order terms supersede any contradictory terms on the vendors quote or contract. HCRBrands does not agree to any conflicting terms or conditions proposed by the vendor.
  4. These terms cover HCRBrands, its parent, sister, or subsidary companies, and their stakeholders.

By signing the HCRBrands delivery receipt, I the purchaser agree that my company will pay the official HCRBrands invoice matching the HCR Order Number listed above. If my company refuses payment on this invoice HCRBrands has the right to place my companies account on hold, charge finance charges on the unpaid invoice, and HCRBrands has the right to take legal action against my company for the unpaid invoice and/or any damages caused by the lack of payment on my behalf. I the purchaser agree to these terms, and the HCR quote and invoice terms available at HCRBrands.com/terms.php. My name will be listed as the signee and witness of work on the official HCRBrands delivery receipt.

Customer must provide HCRBrands (HCR) with an official Competitor Quote. Competitor quote must be comparable to the HCR quote. Questions may be asked about the competitor quote, competitor pricing, and or means of obtaining the competitor quote. Manufacture quotes will not be accepted. HCR will not beat pricing on an order already invoiced. HCR will not beat competitor promotion pricing that has already expired. HCR reserves the right to change these terms at any time without notice. HCR will make every effort to beat any quoted price, while reserving the right to deny any "lowest price request" for any reason.

  1. Lowest Price Guaranteed: *Customer must provide HCRBrands (HCR) with an official Competitor Quote. Competitor quote must be comparable to the HCR quote. Questions may be asked about the competitor quote, competitor pricing, and or means of obtaining the competitor quote. Manufacture quotes will not be accepted. HCR will not beat pricing on an order already invoiced. HCR will not beat competitor promotion pricing that has already expired. HCR reserves the right to change these terms at any time without notice. HCR will make every effort to beat any quoted price, while reserving the right to deny any "lowest price request" for any reason.
  2. Money Back Guarantee: ^ An HCR refund request must be completed within 10 business days of service. Parts, gas, and administrative fees (if applicable) will still be charged.
  3. Dispatch Time Guarantee: ~ HCR will make every effort to have a team dispatched to emergency breakdowns reported Monday – Friday between the hours of 6:30AM and 1:30PM EST within 1 hour. Overtime fees may apply to jobs requiring labor past 3:00PM. Emergency breakdown fees may apply.
  1. HCRBrands reserves the right to take and publish pictures of system installs at any customers facility.*
  2. HCRBrands reserves the right to use and publish customers logos unless contractually obligated otherwise.*
  3. *All outside pictures and company logos are copyrights of their registered owners. HCRBrands in no way claims ownership of any outside pictures or company logos.